Testimonials 2017-03-16T12:46:42+00:00

Testimonials

Lovely kind caring staff with a sense of humour. Great variety of activities and outings available for the residents. Always someone to discuss matters with. A nice home from home atmosphere where they are looked after and happy in their day to day living and you know they are in safe kind hands with the best attention. Visitors are always made to feel welcome at any time.

How likely would you be to recommend Osborne House? Extremely Likely

The care home is very friendly and the staff are very willing to help. One feels very at ease as soon as they enter. The day patients are very well looked after and do interesting activities. They have good tasty food twice a day.

How likely would you be to recommend Osborne House? Extremely Likely

The care my father has received from the staff has been excellent and he is very happy there. Dad enjoys the activity’s especially the musical ones, as he can play a bit on the piano. He also enjoys the trips out in the mini-bus to different places.

How likely would you be to recommend Osborne House? Extremely Likely

For the short time my Dad has been coming, both my Dad and myself are happy, it is early days, but I am sure things will go along nicely. I hope this helps.
Many thanks from my Dad and myself to everyone, for making it a happy time for him, at this time in his life.

How likely would you be to recommend Osborne House? Extremely Likely

As I visit a number of homes each week, I find that Osborne House has a very personal and homely feel about it. The staff are always so attentive to the residents, knowing and calling each by name in a reassuring and “family friendly” way.
We helped move our friend from another home which was very much the opposite, and where she was poorly looked after, and the move has made a wonderful difference. Her health has improved (and it has been difficult at times), her room is well appointed, the staff encourage her to take part as much as she is able, but if she needs to stay in her room sometimes, the staff visit her frequently to ensure “all is well” She has her dedicated key worker to whom family members & friends can ask questions, make suggestions & requests, which are invariably acted upon.
The ‘Activities Leader’ and all the staff ensure a constant variety of activities and stimulation. The food and dining arrangements are very good – in fact a large dining table has just been installed to enhance the sense of community.
The way the caring manager and her caring team look after their ‘family’ is for me heart warming. They seem to me to be always looking for ways to make better for those who live at Osborne House. Thanks you every one!

How likely would you be to recommend Osborne House? Extremely Likely

My Mother moved to Osborne House in August 2015, and at that time I had no experience of any care home, or what to expect, but I’m just so grateful that I was suggested Osborne House and their fantastic team. The attention to detail with my Mother’s care, health, safety, dignity and quality of life is so much more then using the excellent buttons on this review. My Mother is treated as an individual with care that is tailored to her needs and doing this she has become much happier and relaxed, more so than I’ve seen her in recent years trying to live independently. At the same time the consideration and communication I’ve received has been excellent and has made a very difficult decision so much easier. Thank you Osborne House.

How likely would you be to recommend Osborne House? Extremely Likely

When visiting my sister I have found the staff friendly, welcoming and caring to myself as well as to her. The staff treat her with affection and seem to go to any lengths to ensure her happiness and wellbeing. I have no qualms about leaving her, and although she has been a resident for only six months is happy to stay there and happy to integrate with other residents. I personally have received nothing but sympathy and understanding.

How likely would you be to recommend Osborne House? Extremely Likely

My mum who is only 68 with early onset Alzheimer’s came in to the home on a 4 week respite initially. It was a very difficult time as my mum’s mental capacity fluctuates and she is very aware of what is going on. The home were very friendly, had an open door policy and all the staff were very welcoming. My mum has settled well and has been in the home since December now. There are of course days when she struggles emotionally but the staff are there to give her a hug and have a chat with her which is fantastic and puts my mind at rest. There are lots of activities going on with two co-ordinators who are lovely and take them out regularly. Suzanne who manages the home treats everyone as her own family and is often around to speak to or helping out.
I would definitely recommend the home if you would like somewhere clean and comfortable with friendly staff and lots going on then this is the place for your loved one. They have a good understanding of Dementia and Parkinson’s too.
There is a support night for family too which I haven’t had the opportunity to attend yet but it is good that we are thought of too.

How likely would you be to recommend Osborne House? Extremely Likely